Experience teaches us what works and what does not work. This is true for individuals and it is true for institutions. However, these “lessons learned” guide us well only so long as conditions do not change. Of course, conditions do change. And therein lies the rub.
The lessons learned – the processes honed – may help us manufacture the best portable cassette players on the planet, but those lessons don’t do us much good when people are streaming music through Spotify on their phone. Even the best manufacturers aren’t selling many walkman’s today.
So how do we strike the appropriate balance? How do we learn from our experiences, without being blinded by them? How do we distinguish the writing on the wall from the noise?